Frequently Asked Questions

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You can get in touch with us on 1800-120-3714.

We have kept the IVR short and sweet so don't think that you will have to wait to get connected to the customer care officer. It might just feel like a regular call.

Yes, you can message us on 9355368899

There are multiple ways to recharge your account.

  • Recharge your account using our self care portal

a)You can log in to Weebo selfcare portal on

b) Click on Pay online

c)Select renew online.

d) Select your plan, click on
confirm and Proceed

e) Choose your payment option and make the payment and your account will get renewed .               

  • Make payment using paytm barcode

You will have to inform the customer care team in case you pay through the bar code. Internet connection will not get recharged automatically if the payment is done through bar code.


  • Payment can be made using net banking

    Bank Account No.: 9913217956
    IFSC Code : KKBK0000221
    Bank Name & Branch: Kotak Mahindra Bank, Kirti Nagar

You can download your invoice using the selfcare portal.

  1. Go to the invoice section and click on payment.

  2. If there are multiple invoices, please check the month/invoice which you want to download, go to action and download/print the invoice.

Yes, there are two ways to access your account.

  1. Go to and click on customer login.
  2. Download the Weebo app

Here you can get to know your traffic details, recharge options, date of expiry etc

You can raise a complaint in many ways - 

  1. Login to your portal and raise a complaint
  2. Switch on the app and raise a complaint.
  3. Call the customer care number.
  4. Whatsapp customer care.
  5. Send us an email.

The best way to change your password is by accessing your router and changing the wifi password. The other easy thing is you can call the customer care and a technician will come to support you for changing the password.

There are two ways to change the plan - One is immediate, you can immediately change the plan or you can schedule the change in plan and the plan will change on your next broadband recharge.

You can log on to the app/website, enter your credentials and change the plan according to your liking or you can call the customer service.

Sometimes we will place a dual device - one for converting the fiber optic signal to ethernet which your router (which is the second device) will distribute on wifi.

Please send your details at

To check speed you can simply log on to, change the server to weebo networks server and check speed.  If the problem persists please contact the customer care or raise a complaint.

Yes, there are two ways to access your account.

  1. Go to  and click on customer login.
  2. Download the Weebo app

Here you can get to know your traffic details, recharge options, date of expiry etc

Reset - connect to router, input service name, username and password. For PPPOE username and password you can call customer service from your registered phone number.

The best troubleshooting method if your broadband connection is not working or is slow, is to restart the ONU(1st device) and router (2nd device).

This usually helps drain the RAM of the router or helps in refreshing the IP which in turn restarts the services.

If this doesn't work, you can raise a complaint or call customer support team.

Please contact our customer care team 18001203714, share details like your location,Plan etc., if your area is feasible you’ll get the new connection within 48hrs.

Yes, please call our customer care no 18001203714 and help them with the location details,if our service is available at that location then your request will be taken care of.

Depending on your area , please speak to our customer care officer for more details.

We offer Zee5,Epic, Voot, Shemaroo, ErosNow and Sony liv. Also, the subscription is absolutely free for 30 days with a new connection or on your first recharge. We will keep you updated as and when we keep adding the OTT platforms in our portfolio.

Once your period is over, you can contact our customer care team and get the subscription renewed.

The OTT services are bundled with plans, the options will be provided to you during sign up.

You can avail the offer on the next recharge.

The OTT services get activated as soon as your ID is created on our portal.

As soon as the portal is activated, you will receive a text message for password on your registered mobile number.You can either click on the link given in the text message or if you already have the respective app please use the credentials given in the text message.

Once your account is activated, you will receive messages from OTT vendors. These messages will contain a password. You can change your password on the OTT platform.

All OTT subscriptions platforms will provide you with a subscription/plan expiry.

Do not worry, please call our customer care representative and they will raise a complaint with the OTT service provider.